Delete account & data

Right to erasure ("right to be forgotten") under Art. 17 GDPR.

Fastest way: Open the Synapse app and go to Account → Delete account. The process runs automatically and completes within minutes.

Alternative: Deletion by email

If you no longer have access to the app (e.g. lost device, forgotten password), send us a short email from the address you registered with:

Email deletion request

We confirm deletion within 30 days (deadline under Art. 12 GDPR).

What gets deleted?

  • ✓ Your user account (email, username, password hash)
  • ✓ All notes, drawings and notebooks in the cloud
  • ✓ Sync data and version history
  • ✓ Login sessions and API tokens
  • ✓ Active Stripe subscriptions are cancelled

What must be retained for legal reasons?

The following data must be kept due to statutory retention obligations — but is no longer actively used:

  • ! Invoices and accounting records: 7 years (§ 132 BAO, § 212 UGB Austria)
  • ! Payment processing data at Stripe: 7 years (Stripe’s own retention)

This data is stored separately from your notes and contains no personal content — only invoice items, amounts and tax-relevant information.

Export beforehand?

If you want to back up your notes before deletion, export them directly from the Synapse app via Notebook → Export as PDF.

More privacy rights

Beyond deletion, you have additional rights under GDPR (information, rectification, restriction, objection). All details in our Privacy Policy.