Last updated: 2026-06-05 · Valid for all orders via synapse-app.at and the native Synapse apps.
These terms govern the contractual relationship between [First and last name / company name], [Address], Austria (the "Provider") and the user (the "Customer") regarding the use of the software "Synapse" and the associated cloud services.
These terms apply in the version valid at the time of contract conclusion. Deviating terms of the Customer are not recognized unless expressly agreed in writing.
The Provider grants the Customer access to the software "Synapse" via a subscription model and — depending on the selected plan — to cloud sync, AI features and other features. The exact functional scope follows from the respective plan description on the website at the time of order.
The contract is concluded upon confirmation of the order via Stripe payment. The Customer receives a confirmation by email. The contract language is German.
All prices include statutory VAT where applicable. Billing is done in advance for the respective contract period (monthly or annually) via the payment service provider Stripe. Accepted payment methods are credit card, SEPA direct debit and other payment methods available at Stripe.
In case of payment default, the Provider reserves the right to temporarily block access to paid features until payment is received.
The subscription is automatically extended for the chosen contract period (monthly or annually) unless cancelled by the last day of the current period.
Cancellation can be made informally at any time by email to support@synapse-app.at or via the account menu in the app. No additional costs arise.
Payments already made will — outside the statutory right of withdrawal (see point 6) — not be refunded pro-rata.
You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period is 14 days from the day of contract conclusion.
To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not required.
If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than 14 days from the day on which the notice of your withdrawal was received. For this refund we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.
The right of withdrawal expires early if you have expressly agreed that the execution of the contract begins before the expiry of the withdrawal period and you have confirmed that you thereby lose your right of withdrawal. You give this consent actively during checkout (checkbox "I want immediate access and hereby waive my right of withdrawal.").
To: [First and last name / company name], [Address], Email: support@synapse-app.at
I/we (*) hereby withdraw from the contract concluded by me/us (*) regarding the provision of the following service:
– Ordered on (*) / received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Date, signature (only when notified on paper)
(*) Delete as appropriate.
The Provider strives to ensure the highest possible availability of the cloud services (target value: 99.5 % per calendar month on annual average). Maintenance windows are announced in advance where possible. Availability beyond this is not owed.
Austrian warranty law applies. The Provider is liable only for intent and gross negligence. Liability for slight negligence, in particular for lost profit, indirect damages or data loss, is — to the extent legally permitted — excluded.
The Customer is responsible for regularly backing up their own data. The Provider performs backups but without any further data recovery guarantee.
AI features (handwriting recognition, math solving, chat) consume tokens per request. Depending on the plan, the Customer has a certain token budget per day, which is reset at midnight UTC. Upon reaching the daily limit, AI features are unavailable until the next reset. No refund is provided for unused tokens.
The Provider reserves the right to adjust these terms. Changes will be communicated to the Customer at least 30 days before they take effect by email. If the Customer does not object within this period, the changed terms are deemed accepted. In case of objection, the Customer has a special right of cancellation.
Note: This T&C template considers the most important obligations under Austrian law (KSchG, FAGG, ECG) for digital subscription services. Before productive use it should be adapted to your specific situation and ideally reviewed by a lawyer.